Seven Secrets of Successful Business Communication Part 1: Questioning and Listening to Discover Clients' Needs
Wednesday, April 23, 2025
8-10 a.m. Central
2 CPE (2 non-technical)
Course code: 25WI-0070
View pricing
Online registration is not available due to server maintenance.
Please call 952-831-2707 between 7:30 a.m. and 4:30 p.m. Central to register.
Whether you're trying to pitch a prospective client on an engagement or convince an employee to work over the weekend, your success hinges on your ability to identify their needs. Part one of this two-part webcast concentrates on three communication challenges leaders face: Adapting a message to different constituencies and clients, coaching employees and business development. A former Wall Street Journal reporter who teaches marketing at the Johns Hopkins School of Public Health, Greg Conderacci, will introduce you to proven communication techniques.
Major subjects
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The common mistakes communicators make
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Why becoming a trusted advisor depends on questioning and listening
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Tactics of effective listening
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Asking the right question the right way
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Coaching employees with varying levels of potential
Learning objectives
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Determine why it is so difficult to listen
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Determine why questions can be more important than answers
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Apply skills to enhance professional and personal relationships by increasing listening performance
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Choose to become a more effective leader, team member and opportunity developer
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Identify how to probe for a client's or colleague's real needs so you can add value more effectively
Who should take this program?
- Anyone who wants to improve communication skills, especially those in leadership or business development roles
Pricing
|
Standard Member Fee |
$125.00
|
 Standard Nonmember Fee |
$149.00
|
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