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Webinar

ProActive Response Group De-Escalation Training

Saturday, June 28, 2025
9-9:55 a.m. Central
1.2 CPE (1.2 non-technical)

Course code: 25WA-2293
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In today's workplace, employees are faced almost daily with customers or teammates that may have needs or concerns that we are forced to handle. Though many of these situations are easily dealt with through simple communication skills, others may become heated and, in some instances, violent. Today we will discuss healthy ways to de-escalate a wide variety of potential issues.

Major subjects

  • Definition of De-Escalation
  • Recognizing Anger
  • Situational Awareness
  • LOWLINE Technique
  • MR EBS Technique
  • Posturing
  • Controlling the Environment

Learning objectives

  • Understanding De-Escalation
  • Techniques to De-Escalate when violence is less likely
  • Techniques to De-Escalate when Initiator is Volatile or Un Predictable

Who should take this program?

  • Anyone in the workplace  

Pricing

Standard Member Fee $39.00
checkmark Standard Nonmember Fee $39.00
Our records indicate you are a nonmember. If you register, you will be charged $39.00 (Standard Nonmember Fee). Members: Please log in to receive member fee.
Register Me     Register Multiple

Firm administrators: Please log in before starting the employee registration process.

More program information

Instructors Chad Ayers
Andy Sexton
Location Online
Area
of study
Personal development
Field(s)
of study
Personnel/Human Resources - Non-Technical (1.2)
Level Overview
Format Group Internet Based
Sponsor Business Professionals' Network, Inc.
NASBA ID#: 107810
Prerequisites Prereq. None
Advance
prep
None
Cancellation
policy
Receive a full refund if you cancel at least four business days before the event start date.
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