Webinar

ProActive Response Group De-Escalation Training

If you have questions about this event, please call us at 952-831-2707.

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In today's workplace, employees are faced almost daily with customers or teammates that may have needs or concerns that we are forced to handle. Though many of these situations are easily dealt with through simple communication skills, others may become heated and, in some instances, violent. Today we will discuss healthy ways to de-escalate a wide variety of potential issues.

Major subjects

• Definition of De-Escalation
• Recognizing Anger
• Situational Awareness
• LOWLINE Technique
• MR EBS Technique
• Posturing
• Controlling the Environment

Learning objectives

• Understanding De-Escalation
• Techniques to De-Escalate when violence is less likely
• Techniques to De-Escalate when Initiator is Volatile or Un Predictable

Who should take this program?

• Anyone in the workplace  

Pricing

Our records indicate you are a nonmember. If you register, you will be charged $39.00 (Standard Nonmember Fee). Members: Please log in to receive member fee.